Welcome to Giftwa. These Terms & Conditions govern the use of our website https://giftwa.in and the purchase of products offered by us. By accessing our website or placing an order, you acknowledge that you have read, understood, and agreed to these terms.
Products & Services
Giftwa offers both customised and non-customised gift products.
Customised products are created based on photos, text, or design inputs provided by customers.
Non-customised products are ready-made items displayed on the website.
Product images shown on the website are for reference purposes. Minor variations in colour, print, or finish may occur due to screen settings, material limitations, or printing processes.
Customisation Responsibility
Customers are responsible for ensuring the accuracy and suitability of all content submitted for customisation, including:
Spelling and textual details
Image quality and resolution
Final design approval, where applicable
Giftwa will produce customised items exactly as per the information provided and shall not be responsible for errors arising from incorrect or unclear customer inputs.
Order Confirmation
An order is considered confirmed only after successful payment.
Once a customised order is placed, it cannot be modified or cancelled unless explicitly approved by Giftwa.
Non-customised orders may be cancelled before dispatch, subject to confirmation and processing status.
Pricing & Payments
All prices listed on the website are in Indian Rupees (INR).
Payments are processed securely through PayU, a third-party payment gateway.
Giftwa does not store customer card, UPI, or banking information.
In case of payment-related issues such as failed transactions or delayed confirmations, customers are advised to contact Giftwa support or the respective payment service provider.
Shipping & Delivery
Orders are shipped using trusted third-party courier partners such as Ekart and Shiprocket.
Estimated delivery timelines are provided for reference and may vary based on location, courier operations, or unforeseen circumstances after dispatch.
Giftwa actively coordinates with delivery partners to facilitate timely delivery and keep customers informed of shipment status.
Shipping charges, if applicable, are clearly mentioned during checkout.
Returns, Refunds & Replacements
Due to the personalised nature of customised products:
Customised items are non-returnable and non-refundable, except in cases of damage or manufacturing defects.
Non-customised products may be eligible for return or replacement after inspection and approval.
Any issues related to damaged, defective, or incorrect items must be reported within 24 hours of delivery, along with relevant photo or video proof.
Intellectual Property
All content available on the Giftwa website, including logos, designs, images, text, and graphics, is the intellectual property of Giftwa and may not be copied, reproduced, or used without prior written permission.
User Conduct
Customers agree not to:
Upload unlawful, offensive, or copyrighted content for customisation
Attempt unauthorised access or misuse of the website
Engage in fraudulent or abusive activities
Giftwa reserves the right to refuse service or cancel orders that violate these terms.
Limitation of Liability
Giftwa shall not be held responsible for:
Indirect or consequential losses
Delays caused by external factors beyond operational control
Issues resulting from incorrect information provided by customers
In all cases, Giftwa’s maximum liability shall be limited to the total value of the order placed.
Termination of Service
Giftwa reserves the right to suspend or terminate access to services in cases of misuse, policy violation, or fraudulent activity, without prior notice if necessary.
Governing Law
These Terms & Conditions are governed by the laws of India, with jurisdiction limited to courts located in Rajasthan.
Changes to Terms
Giftwa may revise these Terms & Conditions from time to time. Continued use of the website after updates indicates acceptance of the revised terms.
