To request a return/exchange , please Whatsapp us on 8233507700 or mail us on giftwa8233@gmaiil.com.
At Giftwa, we strive to make sure you have the best experience while selecting and buying your favorite Gift. Despite our best efforts to keep our customers happy, there are times when you might feel the need to return your product for circumstances beyond your or our control. We have listed everything below about our Cancellation and Refunds policy so that in case you do decide to cancel your order, or seek refunds, you do not face an iota of a problem.
Shipping Policy
Giftwa processes and ships orders through trusted third-party courier partners such as Ekart and Shiprocket.
Orders are dispatched after successful payment confirmation.
Estimated delivery timelines are provided at checkout and may vary depending on location, courier operations, or external factors beyond dispatch.
Customers will receive tracking details once the order is shipped.
We actively coordinate with our delivery partners to ensure timely delivery and keep customers informed of their shipment status.
Delivery Information
Delivery timelines are indicative and not guaranteed.
Delays may occur due to weather conditions, operational issues, regional restrictions, or courier network delays.
Shipping charges, if applicable, are clearly mentioned during checkout.
Return & Refund Policy
Due to the nature of our products, Giftwa follows a transparent and fair return and refund policy.
Customised Products
Customised products are created based on customer-provided photos, text, or design inputs. Therefore:
Customised items are non-returnable and non-refundable, once the order is confirmed.
Refunds or replacements are applicable only in cases where:
The product is damaged during transit, or
A manufacturing defect is identified.
Non-Customised Products
For non-customised (ready-made) products:
Returns or replacements may be considered on a case-by-case basis.
Products must be unused, undamaged, and returned in original packaging.
Approval is subject to inspection after the product is received.
Reporting an Issue
Any issues related to damaged, defective, or incorrect products must be reported within 24 hours of delivery.
To raise a request, customers must provide:
Clear images or videos of the product
Original packaging details
Order reference number
Requests raised after this period may not be eligible for resolution.
Refund Process
Approved refunds are processed to the original payment method.
Refund timelines may vary depending on the payment gateway or bank processing cycles.
Shipping charges (if any) are non-refundable unless explicitly stated.
Cancellation Policy
You can cancel an order if it has not been shipped from our warehouse.
Once a customised order enters production, cancellation requests will not be accepted.
Giftwa reserves the right to cancel orders in cases of incorrect information, payment issues, or policy violations.
Important Notes
Minor variations in colour, print, or finish are part of the customisation process and do not qualify as defects.
Delivery delays caused after dispatch do not qualify for refunds or cancellations.
Policy Updates
Giftwa reserves the right to update or modify this policy at any time. Changes will be reflected on this page and will apply to future orders.
